Customer Care

Shipping

-Orders are shipped within 3 business days of cleared payment.

-We ship to the address you provide! Please double check all information is correct.

-US orders valued under $50 USD will be shipped via USPS First Class mail and usually arrive within 5-7 business days.

-US orders valued over $50 USD will be shipped via USPS Priority mail and usually arrive within 1-3 buisness days. 

-All international orders are shipped via USPS International mail and take 7-20 days to arrive.

-Tracking is available for all shipments

-Please message us if any problems or concerns at orders@prettysnake.com

 

Returns and Exchanges
We want you to be completely satisfied with your purchase! Please feel free to ask as many questions as you'd like before placing an order. If it turns out something isn't quite what you were expecting, we are happy to offer an exchange or refund for qualifying orders. Please review our exchange and return policies below. 
Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 
If you would like to make a return please message us with first your order number and reason for return or exchange at orders@prettysnake.com
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Swimwear must be unused and have original hygienic protective sticker intact.
We cannot accept returns and exchanges for:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery without prior notification of return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Sale items
Only regular priced items may be refunded or exchanged. All sale items are "final sale".
Shipping
To return your product, please contact us for shipping instructions at orders@prettysnake.com
While we try to make returns as easy as possible, we do not cover return shipping costs at this time. Buyers are responsible for return shipping costs. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.